1. Why should we sign up?
Sourcing Companion gives sellers direct access to buyers and one clear channel to receive requests, submit offers, upload documents and communicate. It reduces email back-and-forth, keeps all quote information in one place and helps customers review your offer faster and more professionally.

2. How do we access Sourcing Companion?
You can access Sourcing Companion through the Aviatar product overview page using the login credentials provided by your user administrator. After logging in, select the “Sourcing” module. Depending on your company’s setup and user permissions, the available content and functionality may differ.

3. Does it cost anything for suppliers?
No. Suppliers can receive quote requests and submit offers via the RFQ platform free of charge after accepting the required terms and conditions. Onboarding is designed to be simple and fast.

4. How does the onboarding process work?
Onboarding is simple, guided, and usually completed within a few days. We set up your access based on your company and admin user details, ask you to accept the platform terms and conditions, and then your users can start receiving and answering sourcing requests.

5. How do we receive and answer requests?
When a customer invites you to a sourcing event, you receive a notification. The platform offers different notification settings, so users can subscribe to email notifications, browser notifications or other available options. In the platform, you can view the request details, download them if needed, and submit your offer directly in a structured format.

6. Why is the platform better than sending offers by email?
Email-based quoting can create missing information, unclear status and fragmented communication. Sourcing Companion keeps requests, offers, documents and messages connected to the same sourcing event, helping buyers evaluate your offer faster and with fewer clarification loops.

7. Can negotiations take place in the platform?
Yes. If a buyer wants to negotiate, this can be handled directly in the platform. You can respond to the proposal or continue the discussion with the buyer, keeping the negotiation transparent and traceable.

8. How will we know if our offer is awarded?
The buyer awards or rejects offers in the platform, and you will be informed about the decision there. Please note that the purchase order itself is created separately in the customer’s ERP system after the award decision.

9. Is our data protected?
Yes. Quote and request information is handled confidentially and is not shared with other suppliers or customers. Data is processed in European cloud environments and protected through encryption and established security standards.