Many things actually. First, the team is amazing. Having such a positive drive in a young and dynamic environment really makes you enjoying your job. Second, the customer. Being close to the airline's technical operation from the management to the end-user and seeing how our solutions transform their strategy and daily processes is for sure special for me.

While our business is all about digital, aviation is still an industry that relies a lot on personal relationships and interactions. That is why I am travelling quite often to meet our customers on-site, which helps a lot to gain trust, foster supporters and drive our projects forward. To do that more efficiently and to build up a local team in the Americas for closer customer support, I transferred to Miami. A regular day though includes checking-in with my team and aligning with our HQ in Hamburg as well as our colleagues in the region to ensure the best support for our customers.

Establishing the partnership with LATAM Airlines Group was and is definitely a very fascinating project. Being the biggest airline group in south america with six AOCs and a lot of different cultures from Chile to Brazil, I functioned as the cultural bridge from LATAM to Germany and were able to set up a successful collaboration to push the boundaries of predictive maintenance every day a bit more and to establish the first electronic Technical Logbook on the continent.

Being part of our yearly customer conference where over 80 operators are coming together to exchange on the latest and greatest around digitalization in Tech Ops is definitely one of my favorite memories. In addition, building up the regional team here in Miami and see the organization and customer base growing is for sure a highlight.