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AVIATAR

Hamburg, Germany

25 Apr

AVIATAR vastly expands its Aircraft Health Monitoring portfolio for Boeing 737s

Lufthansa Technik has recently enhanced its AVIATAR digital platform with various new digital fleet management applications for the Boeing 737 NG (Next Generation), which are now made available to 737 operators around the world. The new Condition Monitoring and Prediction offerings were co-created with United Airlines, which partnered with Lufthansa Technik starting in early 2021 on the 737 NG and Airbus A320 family to jointly develop unique predictive maintenance solutions by combining world class engineering know-how and industry leading data science teams.

By integrating the Boeing 737 NG into AVIATARs Condition Monitoring troubleshooting solution, United Airlines and all other customers can now manage technical operations for their Airbus and Boeing aircraft side-by-side on a single screen. In addition, they can now benefit from a growing number of Predictive Maintenance use cases developed for the Boeing 737 NG that help to avoid unplanned maintenance events or AOGs (Aircraft on Ground). AVIATAR now also offers integration with United's M&E (Maintenance & Engineering) system logbook and embeds OEM documentation linking features for the 737 NG amongst other new features.

"As one of the world's largest airlines, we are proud to see our world class engineering and industry leading data analytics teams contribute to the success of this service," said Kurt Carpenter, United Vice President of Technical Operations Planning and Strategy. "Our goal entering this effort was to focus on operationalizing new predictive maintenance alerts and data to provide decision support and prescriptive maintenance outputs to our frontline teams. AVIATAR team and United teams worked to consolidate Condition Monitoring and Predictive Maintenance alerting for the 737 NG and A319/A320 fleets into a single platform in just one year. Our Digital Technology teams also collaborated to integrate our maintenance logbook, in-house predictive alerting and technical manual workflows. We look forward to continuing this relationship and to co-developing new and unique predictive maintenance models with the AVIATAR team."

"By using Condition Monitoring, United is the first airline in the Americas that uses the full extent of seamless Boeing and Airbus efficient troubleshooting with a fleet of over 500 aircraft on the AVIATAR platform," said Georgios Ouzounidis, Lufthansa Technik Head of Corporate Sales for the Americas. "Our AVIATAR team did an excellent job in customer centric development and customized the interface to United's Maintenance software adding a new interface into our open system landscape. The outstanding and successful transatlantic cooperation and teamwork during the pandemic between the digital teams of AVIATAR and United's Tech-Ops, is an excellent blueprint for partnership projects in digitalization, Tech-Ops and MRO."

Based on aircraft and maintenance data, Condition Monitoring provides an overview of the overall operational aircraft condition. The immediate detection of faults increases troubleshooting efficiency and enables proactive corrective actions leading to higher aircraft availability. With Condition Monitoring aircraft data (e.g. from the Central Maintenance Computer, the  Aircraft Condition Monitoring System, or the Aircraft Movement Message) is collected via the Aircraft Communications Addressing and Reporting System (ACARS) or SITA network and visualizes the aircraft status and flight schedule. In addition, this health data is combined with work orders and position data. Condition Monitoring provides customizable alerts and notifications on aircraft or fleet level as well as for Air Transport Association chapters. Thus, the user gains an excellent overview of potential corrective actions for respective maintenance and repair operations.

Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital solutions ranging from predictive maintenance to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond.

16 Feb

Vietjet inks deal to digitalize its fleet's technical information update process

New-aged carrier Vietjet and Lufthansa Technik today signed an agreement at Singapore Airshow to adopt AVIATAR's Technical Logbook, the seamless digital pilot-to-maintenance collaboration application.

The application will be equipped on Vietjet's entire fleet to replace manual and paper-based process of capturing technical issues during flight and on ground and improve data quality and speed as well as transparency. AVIATAR's Technical Logbook enables completion of flight logbook input and maintenance pre, during flight, and upon arrival as it is seamlessly integrated in Vietjet's maintenance and engineering system. Furthermore, the application's advanced features and enhanced back-end capabilities will lead to decreased turnaround times while increasing fleet's technical reliability and operational safety.

"Vietjet is our first AVIATAR Technical Logbook customer in Asia Pacific. The application will not only increase the airline's efficiency but also provide a new pool of real-time operational data which allows, for example, the MCC (Maintenance Control Center) to monitor and approve data flows," explained Zang Thio, Vice President Corporate Sales Southeast Asia and Indian Subcontinent at Lufthansa Technik. "Our solution is making a strong case as a second generation ETLB solution and we are proud that Vietjet will join us as a pioneer in Asia Pacific."

Vietjet has digitalized its operation with new aviation applications to support fleet maintenance and optimization for its entire fleet with up to 1,200,000 hours of safe operation, with on-time performance reaching over 90% and technical reliability standing at 99.64%. Vietjet has received the highest safety ranking of 7 stars by AirlineRatings since 2018 and hailed as one of top 10 safest and best low-cost airlines in the world.

Vietjet Vice President in charge of technical and maintenance, Nguyen Duc Thinh, said: "We are pleased to cooperate with Lufthansa Technik to further apply new technology in Vietjet's operation. This is another milestone in our digitalization revolution from cockpit to maintenance and to be expanded to all company sectors. The technical logbook will also help reduce environmental footprint as Vietjet looks to become a green and sustainable airline."

AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital solutions ranging from predictive maintenance to automated fulfillment solutions.

Vietjet operates a comprehensive network in Vietnam and Asia Pacific. Weathering through the pandemic, the airline has resumed its domestic flight network and operated a series of international flights from and to Vietnam while looking to further expand operations across continents in the near future.

 

About Vietjet

The new-age carrier Vietjet has not only revolutionized the aviation industry in Vietnam but also been a pioneering airline across the region and around the world. With a focus on cost management ability, effective operations and performance, Vietjet offers flying opportunities with cost-saving and flexible fares as well as diversified services to meet customers' demands.

Vietjet is a fully-fledged member of International Air Transport Association (IATA) with the IATA Operational Safety Audit (IOSA) certificate. As Vietnam's largest private carrier, the airline was awarded the highest ranking for safety with 7 stars in 2018 and 2019 by the world's only safety and product rating website airlineratings.com and listed as one of the world's 50 best airlines for healthy financing and operations by Airfinance Journal in 2018 and 2019. The airline has also been named as Best Low-Cost Carrier by renowned organizations such as Skytrax, CAPA, Airline Ratings, and many others.

07 Dec

TAP Air Portugal chooses AVIATAR
for digital fleet support

TAP Air Portugal and Lufthansa Technik AG have signed a five-year agreement for digital support by AVIATAR for its entire Airbus fleet. To digitally optimize its aircraft operations and benefit from cost savings, TAP Air Portugal will use AVIATAR's solutions - including Condition Monitoring, Event Analytics and Fleet Map. In addition, the airline becomes development partner for future solutions on the digital platform. 

AVIATAR's aircraft health monitoring solutions were tested by the TAP Air Portugal project team in parallel and in place of their current solution, including a detailed quality assessment. Within the AVIATAR community, the project team and AVIATAR team worked together to improve and adapt some of the solutions already. This enabled a collaborative development of the overall solution for TAP Air Portugal and also improved the user experience for the entire community. 

 "TAP Air Portugal follows a stringent selection process for service providers. Following an experimental period, AVIATAR has met and confirmed our expectations concerning functionality, teamwork and continous improvement efforts to strengthen and digitalize our technical fleet support," said Mário Lobato de Faria, Chief Technical Officer of TAP Air Portugal. "Therefore, we are looking forward to benefitting from increased aircraft availabilty, paving the way for predictive maintenance and further cost savings as well as a close, future-oriented relationship with our partner Lufthansa Technik."  

"TAP Air Portugal is Portugal's leading airline and we are very proud that AVIATAR has been selected as long-term preferred partner," said Kai-Stefan Roepke, Vice President Corporate Sales EMEA at Lufthansa Technik. "Our experience in digital fleet services and tech-ops support will help us to further improve TAP Air Portugal's fleet operations. We look forward to continuing our trustful partnership and further expanding our collaboration also as innovative development partners." 

Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users modular digital products ranging from predictive maintenance to fulfilment and automated solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond. 

25 Aug

AVIATAR presents MRO Management

With the new MRO Management solution on AVIATAR, Lufthansa Technik is further expanding its customer-centric digital platform. Customers can now use one solution for asset sourcing, monitoring of their MRO events and accounting functionalities. Accessibility independent of location and time, as well as the visualization of all details in a structured and standardized form, enable users to take immediate action when needed. 

Sourcing of assets for airline technical operations 

The "Sourcing" application provides transparent availability of all materials – currently including LRUs (Line Replaceable Units),  ARCs (Aircraft Related Components), C&E (Consumables & Expendables) & tools. Customers can search for part numbers or descriptions, find alternative materials and filter for certificates, condition or location. Quotations can be requested directly through the application. 

Monitoring of MRO events 

The "Monitoring" function gives an up-to-date overview of all planned, current and completed MRO events.  Based on the details provided in a structured and standardized way, critical issues can be spotted immediately and actions can be taken via streamlined communication and fully digital approval processes. The function is currently available for base maintenance, engine and landing gear events – including the possibility for live video conference calls from the workshop.   

Accounting for MRO services 

Through "Accounting" users can always have an up-to-date overview of all invoices, due dates and disputes. 

"Our newly introduced MRO Management solution transforms the collaboration of airlines and MRO providers," said Philip Mende, Vice President Digital Fleet Services. "By digitalizing the entire process in one single place, we simplify and streamline the vast amount of information and communication flowing back and forth between an MRO and the aircraft operator. We are looking forward to integrate even more features in the coming months together with Lufthansa Technik business units and other MRO providers." 

Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to fulfilment and automated solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond. 

03 Mar

Wizz Air becomes first customer of AVIATAR's Technical Logbook solution

Wizz Air becomes the first customer of the Technical Logbook solution of AVIATAR. Through the newly introduced solution, Wizz Air will replace the manual and paper-based process of capturing technical issues during flight/on ground and implement the seamless digital pilot-to-maintenance collaboration application.

AVIATAR's Technical Logbook offers prefilled text blocks and automated input masks that capture technical issues of the aircraft during flight and on ground. It therefore replaces time-consuming manual entries into paper books and improves data quality as well as transparency. The new solution works with any hardware device (e.g. tablet, smartphone or desktop computer) and provides pilots with access to aircraft status anywhere and anytime. It also offers back-up processes in case of connectivity issues. Real-time data availability, directly connected with the M&E system (maintenance and engineering system), ensures maintenance on arrival and enables a seemless pilot-to-maintenance collaboration - leading to decreased turnaround times and costs. In addition, the standardized data structure helps airlines to gain insights into trend analytics.

Julia Brix, Head of Technical Services at Wizz Air, said: "Following our goal to become a paperless airline and to further reduce our environmental footprint significantly, we are excited to become the Launch Customer of AVIATAR's Technical Logbook solution in partnership with Lufthansa Technik. AVIATAR's Technical Logbook will help Wizz Air to deliver such goals by introducing a full paperless cockpit for our crews and also for maintenance. Due to its full integration with AMOS, meaning also live feed with both MOC (Maintenance Operations Center) and OCC (Operations Control Center), the solution will further enhance Wizz Air's Technical and Operational performance."

"Especially during these difficult times for the aviation industry, it is our goal to help our customers to improve their processes digitally with new solutions on AVIATAR. The modular Technical Logbook application will help our long-standing partner Wizz Air to not only benefit from direct efficiency gains but also enable them access to a completely new pool of real-time operational data. We are proud to jointly work with Wizz Air towards new predictive use cases and health management features leverage this data," said Philip Mende, Vice President Digital Fleet Solutions at Lufthansa Technik.

Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance  to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond.

27 Jan

Sichuan Airlines selects AVIATAR and V2500/CFM56-5B engine maintenance services

Sichuan Airlines and Lufthansa Technik AG signed a 5-year agreement for digital fleet solutions through AVIATAR and engine maintenance services for the V2500 and CFM56-5B engines of the Airbus A320 fleet. AVIATAR will support Sichuan Airlines' Airbus A350, A330 and A320 fleets.  

For digitally optimized fleet operations of its overall 168 Airbus A350, A330 and A320 aircraft, Sichuan Airlines will implement AVIATAR's solutions - including condition monitoring, fleet management, certain predictive maintenance & health management solutions and event analytics. Under the duration of the contract, a full range of engine services are provided to Sichuan Airlines' A320 fleet.

"The new cooperation with Lufthansa Technik is part of our commitment to ensure the highest possible operational reliability and a further confirmation of the excellent relationship between us and our long-standing partner. We look forward to further intensify our close cooperation for the benefit of both parties." said Shao Chuan, Deputy Chief Engineer and General Manager of Engineering of Sichuan Airlines.

Johannes Bussmann, CEO of Lufthansa Technik said: "We greatly appreciate the trust Sichuan Airlines has placed in us and are delighted that they have joined our AVIATAR Community as well as selecting us for the engine support of their A320 fleet. Through our value adding digital solutions, we will support our partner Sichuan Airlines in optimizing their technical operations processes and help to eliminate unscheduled maintenance related events."  

Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to fulfilment and automated solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond.

20 Jan

AVIATAR Optimizes Maintenance Operations at United Airlines

Lufthansa Technik AG is proud to welcome United Airlines as the newest user of its AVIATAR platform. The airline signed a contract in late 2020 for digital support through AVIATAR for its Boeing 777 and Airbus A320 fleet, with plans to work with Lufthansa Technik to develop new predictive maintenance solutions for its Boeing 737 fleet.

Combining the strengths of the world's third largest Boeing 737 fleet operator, engineering know-how and data expertise will lead to unique predictive maintenance solutions for United's different fleet types.

United has already begun integrating AVIATAR into its existing processes and training procedures.

"By leveraging AVIATAR's digital platform, our tech-ops professionals can access data, insights and recommendations that help us optimize our operations and reduce flight delays or cancellations caused by maintenance issues," said Kurt Carpenter, United Vice President of Technical Operations Planning and Strategy. "We are excited to collaborate with Lufthansa Technik on this innovative digital maintenance solution which represents the future of aircraft maintenance program management."

"Innovative digital solutions are a cornerstone of our corporate strategy and joining forces with United Airlines as a leading global airline is a strong signal for the aviation market," said Johannes Bussmann, CEO of Lufthansa Technik. "Together with United Airlines we will further improve digital TechOps on a large scale and look forward to jointly creating new use cases for advanced digital technologies."

Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to fulfilment and automated solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond.

25 Mar

Coronavirus - Current information at a glance

We have been monitoring the situation in the corona crisis very closely and a corresponding organizational structure has been set up to quickly react to new developments. We have put precautionary measures (e.g. hygiene and behavioral rules) in place for all staff to ensure the health and safety of our employees and secure the continuation of our business operations for our customers around the world.

We would like to assure you that we still  provide a reliable service and fulfillment:

We can rely on a solid network of global MRO operations in the Americas, EMEA and Asia Pacific. Although operations of individual facilities are affected due to local government-imposed actions , the global supply chain is coping with the current situation.
Our vast network of subcontractors for MRO services as well as a multitude of material stocking locations within the Americas puts us in a comfortable position.
Measures are being taken in order to secure a stable supply chain.
In case of further operational constraint (due to external reasons for example) we will inform you immediately and implement appropriate measure. 

On 7 April 2020, Lufthansa Technik has announced that the company has reached an agreement with the bodies of co-determination and its operating partners to introduce short-time work. This applies to all German sites and companies with the exception of Lufthansa Technik AERO Alzey (LTAA) and Lufthansa Bombardier Aviation Services (LBAS). The agreement thus applies to around 12,000 employees. Lufthansa Technik's availability to its international customers at all times, even during the crisis, will not be affected by the short-time work. In cases where the usual contacts in sales and production are not available due to these measures, Lufthansa Technik customers can now turn to the central contact addresses and phone numbers on a dedicated website. Please find the respective link at the bottom of this page.

10 Feb

Wizz Air becomes first customer for Automated Line Maintenance Planning on AVIATAR

Wizz Air, the largest low-cost carrier in Central and Eastern Europe, has introduced Lufthansa Technik's digital Line Maintenance Planning Solution available on the AVIATAR platform as a launching customer. Being a partner of AVIATAR since its introduction in 2017, Wizz Air uses the new tool to improve productivity, maximize aircraft availability and to reduce the manual planning effort.  

The integration of data from various different IT systems on AVIATAR is used by the algorithm based solution to adapt plans for each maintenance location and for every aircraft in the fleet instantaneously. Every change in the flight schedule or maintenance requirements results directly in an updated plan, which can be transferred to the maintenance information system with a single click.  Designed as a decision support tool, planning conflicts are made transparent, allowing the planner to manually intervene and focus on issues where his knowhow is required. The easy to implement solution is compatible with every common flight scheduling system and requires no additional authority approval. 

 "Working with our partners from Lufthansa Technik and the AVIATAR team over the past few months was exciting. We are looking forward to operationalize the use of the new Line Maintenance Planning tool, because it helps us to reduce our human workload," said Ljubomir Jesic, Maintenance Planning Manager at Wizz Air. "Especially for a fast growing airline, like Wizz Air, it is very important to establish efficient processes which can be scaled easily. We are proud to be the launching customer for this very innovative digital solution of AVIATAR." 

"Scheduling maintenance events is a highly complex task and adapting it instantaneously in daily operations is even more complex, when short term changes in flight operations occur," said Valerie Hermann, one of the Product Owners, Line Maintenance Planning Solution at Lufthansa Technik. "Our team has interviewed planners at many airlines and Lufthansa Technik to define the requriements for our new tool and its great to see it go live at Wizz Air." "An ultra low cost carrier and demanding partner like Wizz Air is extremly helpful to focus on the key requirements for a MVP (Minimum Viable Product)," added her colleague, Dajana Kunz. "Developing such an unique solution for the first time is a very ambitious undertaking. Having a visionary customer like Wizz Air helped us to excel." 

17 Nov

Honeywell and Lufthansa Technik to bring new level of predictive health management expertise to airlines

Honeywell (NYSE: HON) and Lufthansa Technik are collaborating to deliver the best of Honeywell Forge for Airlines and Lufthansa Technik maintenance analytics on AVIATAR to help airline operators increase the availability of their aircraft and reduce costs associated with operations, flight delays, and cancellations.

The collaboration will create a comprehensive data analytics solution for airlines - from the data pipe, to a platform that digitizes maintenance data, to realized benefits based on analytics and predictive tools. 

"We are working to provide the world's airlines and other stakeholders in the industry with access to a comprehensive digital operations suite that will ultimately reduce operational costs, improve maintenance turnaround times, and get planes into the sky faster," said Dr. Christian Langer, vice president Digital Fleet Solutions at Lufthansa Technik. "We live in a data-driven world, and the more Lufthansa Technik can support better data analysis for maintenance and other services, the better it is for our customers. The inclusion and collaboration of Honeywell Forge analytics with the Lufthansa Technik offering will further foster that development to help improve airlines' operations at scale."

New aircraft can produce 50 times more data than many older aircraft still in service. That increase in data volume leads to greater complexity, but also provides significant opportunities to increase safety and efficiency. The data not only needs to be stored – it must be sorted, analyzed, interpreted, and translated into meaningful insights and actionable recommendations. Honeywell and Lufthansa Technik, two of the leading maintenance, repair and overhaul service providers in the world, excel at that translation from data to insight. With inclusion of the Honeywell Forge analytics on the AVIATAR platform, customers can broaden their aircraft component coverage and depth, thus enabling customers to make faster and better operational decisions.

"Combining the power of Honeywell Forge Connected Maintenance with the capability of AVIATAR provides a new option for airlines looking for a total aircraft digital maintenance solution," said Jim Currier, president, Europe, Middle East, Africa, and India Sales at Honeywell, Aerospace.  "Honeywell and Lufthansa Technik bring decades of experience with aircraft maintenance to this digital experience. This results in opportunities for airlines to reduce minimum equipment list failures by up to 35% while reducing flight cancellations or delays due to maintenance."